Analysis of Patient Satisfaction Toward the Implementation of the Bed Management Application at Langsa General Hospital: A Case Study of Bed Management System Deployment

Abstract

The digital transformation of healthcare has become a strategic imperative for improving hospital efficiency, transparency, and patient-centered service quality. This study examines the impact of the Implementation of the Bed Management Application on Patient Satisfaction at Langsa General Hospital, integrating theoretical perspectives from the Technology Acceptance Model (TAM), the DeLone and McLean Information System Success Model (ISSM), and the SERVQUAL framework. Using a quantitative explanatory–predictive approach, the research employs both statistical regression analysis (SPSS 26.0) and algorithmic predictive modeling (Python Decision Tree Classifier) to measure and predict the relationship between system implementation and patient satisfaction. Data were collected from 120 inpatients who experienced the digital bed allocation process, using validated indicators that capture ease of use, reliability, accuracy, service speed, and transparency. The results of the regression analysis reveal that the implementation of the Bed Management Application has a positive and statistically significant effect on patient satisfaction (B = 0.687, β = 0.682, p < 0.001), with a coefficient of determination (R² = 0.465), indicating that 46.5% of the variance in satisfaction can be explained by system implementation effectiveness. Complementary algorithmic analysis using the Decision Tree Classifier achieved a prediction accuracy of 50%, identifying a key threshold at X_mean = 4.1, above which patients were predominantly classified into the High Satisfaction category. The findings confirm that technological quality, perceived usefulness, and information transparency significantly influence patient satisfaction, validating the theoretical constructs of TAM and ISSM. Furthermore, the integration of inferential and predictive analyses offers both theoretical validation and operational insight, illustrating that robust digital system implementation enhances patient experience, efficiency, and service reliability. This research contributes to advancing hybrid analytical approaches in health informatics, supporting data-driven decision-making and the national Smart Hospital Initiative to optimize patient-centered digital healthcare delivery in Indonesia.